- History -
In November of 2001 two "Computer Geeks" got together with a common goal. Computer repair done right. They knew, that to achieve this, it meant treating clients differently. As a result, those two technicians developed the tekRep system.
What is the tekRep system?
myTeks.com is run by reliable, friendly technicians in the Charlottesville area. Every new client is permanently assigned one of the techs, called a tekRep. This tekRep works with them to solve their computer needs, and is available 24/7 by cell phone if any emergencies arise.
tekRep clients will have the benefit of:
- The advantage of dealing with the one person, from the first call to the onsite repair.
- Personalized service, tekReps have a limited number of clients.
- The tekRep's emergency contact information for urgent assistance.
- 24 Hour response time, when requested.
- 100% Satisfaction Guarantee.
- 30 Day Warranty.
- No monthly fee!
- The Staff -
Sam Odio, Founder:
Sam Odio is currently a student at University of Virginia. He built his first computer at age 14, and was getting inside them for years before that. He recently passed the A+ Certified Technician exam, the definitive exam for computer technicians. Sam is a resident of Fairfax, VA, where the OdioWorks operation is based. For more information you can email him at sam@myteks.com
Learn more about Sam Odio.
Sam Odio, at age 17, posing in front of some
cluster servers he was building for clients.
Len Yarbrough, Lead Technician:
Having both a background in technical support and customer service, we found Len an excellent fit for the job. Best of all, he (like all of us at OdioWorks consulting) loves to personally interact with our clients through onsite service calls. And they love knowing that even the highest in OdioWorks Consulting are here to serve them.
As one client puts it:
Len was great. He arrived early, was friendly, and clearly explained what he was doing to my computer so I could understand. I felt like he knew what he was doing, but they also have a satisfaction guarantee on all their work! I will be using OdioWorks in the future.
Len Yarbrough, at a recent myTeks.com conference.
- 100% Satisfaction Guarantee -
We guarantee that you will be 100% satisfied with our work. If not, simply say something before the technician leaves, and if we can't fix things, you don't pay!
- 30 Day Warranty -
We warranty all labor for a full 30 days. If the problem returns, we'll come back and fix it for free.
Please note, this does not cover:
- Computers without an updated virus scanner running at all times.
- Computers without an updated operating system.
- Computers without an updated firewall running at all times.
- Situations were the client disregards the technician's safety precautions.
- Problems which could not have been fixed and / or caused by the original technical work preformed.
- Site Map -
Main Page - myTeks.com main page.
Home & small office computer repair in Charlottesville, VA - Onsite and offsite support. Monthly maintenance plans available. 1 hour response time.
Washington DC, Maryland, & virginia Computer Repair - Onsite and offsite support. Monthly maintenance plans available. 1 hour response time.
Website Design - Let a myTeks.com webmaster design your custom website. Get your business online! No job is too big or too small.
Custom Solutions - Let a myTeks.com technician build you a customized computer system and make sure every aspect is optimized to best fit your needs.
Online Store - myTeks.com online shopping.
Partners - myTeks.com website partners.
About myTeks.com's - 100% Satisfaction Guarantee, 30 Day Warranty, Meet The Staff, Site Map.
Contact myTeks.com - Since many services are specific in nature, feel free to contact us with any questions before making your purchase.
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